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Drop and Refund Policies

Drop and Refund Policies

Refunds are applicable if a student drops a course within the timeframes outlined below.

Explore Refund Policies for more information.

McMaster Continuing Education reserves the right to cancel a course due to low enrolment or other factors. Affected students will be notified of any course cancellations and refunded appropriately.

If a course is cancelled by McMaster Continuing Education, the student will be entitled to a 100% refund.

The $39 Academic Activation fee is only refundable if course is cancelled by McMaster Continuing Education.

The policies below outline how and when students can drop a course without academic penalty.

For purposes of refunds or withdrawal, the day refers to the calendar day, beginning at 12:00 a.m., regardless of when the course starts. “1 day before” ends at 11:59 p.m. on the calendar day before.

Certificate/Diploma – In-Person, In-Person Fast-Track/Accelerated (excluding Addictions)

  • 7 days before the last scheduled class date

Certificate/Diploma – Online

  • 7 days before the course end date

Certificate/Diploma – Online Self-Study

  • 7 days before the course end date or final examination date, whichever comes first

Professional Development Courses/Programs

  • 0 days before the last scheduled class

Learning Formats: In-Person, Virtual Classroom, Online and Online Self-Study

  • Up until the day before course start date: 100% course fee refund and 100% MAPS fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 14: 70% course fee refund and 0% MAPS fee refund (i.e. 12:01 a.m. on start date)
  • Day 15 to course end date: 0% course fee refund and 0% MAPS fee refund

Example:

Course Start Date: September 15
Drop Date: prior to September 15 = 100% course fee/100% Maps
September 15 – September 28 = 70% course fee/0% Maps
September 29 – course end date = 0% course fee/0% Maps

Learning Formats: In-Person, Virtual Classroom, Online and Online Self-Study

  • Up until the day before course start date: 100% course fee refund and 100% MAPS fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 14: 70% course fee refund and 0% MAPS fee refund (i.e. 12:01 a.m. on start date)
  • Day 15 to course end date: 0% course fee refund and 0% MAPS fee refund

Example:

Course Start Date: September 15
Drop Date: prior to September 15 = 100% course fee/100% Maps
September 15 – September 28 = 70% course fee/0% Maps
September 29 – course end date = 0% course fee/0% Maps

Learning Formats: In-Person, Virtual Classroom, Online and Online Self-Study

  • Up until the day before course start date: 100% course fee refund and 100% MAPS fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 7: 70% Tuition refund and 0% MAPS fee refund (i.e. 12:01 a.m. on start date):
  • Day 8 to course end date: 0% Tuition refund and 0% MAPS fee refund

Example:

Course Start Date: September 15
Drop Date: Prior to September 15 = 100% Tuition/100% Maps
September 15 – September 21 = 70% Tuition/0% Maps
September 22 – course end date = 0% Tuition/0% Maps

  • Up until the day before course start date: 100% course fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 7: 70% course fee refund (i.e. 12:01 a.m. on start date)
  • Day 8 to course end date: 0% course fee refund

Example:

Course Start Date: September 15
Drop Date: Prior to September 14 = 100% Course Fee
September 15 – September 21 = 70% course fee
September 22 – course end date = 0% course fee

  • 7 days or more before course start date: 100% course fee refund
  • 1-6 days before start date: 70% course fee refund
  • Course start date to course end date: 0% course fee refund

Essential Programs – Learning for Professionals Note: Participants may withdraw 7 days or more before the start of the course at no penalty. If unable to attend, ALL individuals (including McMaster employees) must drop the course within the Mosaic Student Centre. McMaster University Continuing Education reserves the right to substitute qualified instructors due to unforeseen circumstances.

Project Management – Online & Fundamental of Health Research Methodology Course (HTH 501) 

  • Up until the day before course start date: 100% course fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 7: 70% course fee refund (i.e. 12:01 a.m. on start date)
  • Day 8 to course end date: 0% course fee refund

Example:

Course Start Date: September 15
Drop Date: Prior to September 14 = 100% Course Fee
September 15 – September 21 = 70% course fee
September 22 – course end date = 0% course fee

Learning Format: In-Person, Virtual Classroom 

  • 20 days or more before course start date: 100% course fee refund
  • 7-19 days before course start date: 70% course fee refund
  • 0-6 days before the course start date: 0% course fee refund

Nursing

  • Up until the day before course start date: 100% course fee refund (i.e. 11:59 p.m. the day before course starts)
  • Course start date to day 14: 80% course fee refund (i.e. 12:01 a.m. on start date)
  • Day 15 to day 30: 80% course fee refund
  • Day 31 to day 56: 50% course fee refund
  • Day 57-course end date: 0% course fee refund

Registrants are not eligible for a refund.

Refunds may be considered under exceptional circumstances. Please contact us at cce_skilldev@mcmaster.ca for more information.

  • 3 days or more before course start date: 100% course fee refund
  • 2 days or less before course start date: 0% course fee refund

Online Credit Card/Interac payments – any applicable refund will be processed back to the original credit card via the mhp order number. Credit card refunds will be processed 1-3 weeks from the course drop date. Processing times may take longer during holiday office closures and peak periods, such as Enrolment open dates (July and March) and the beginning of an academic term (January, May, September). Note: Refunds cannot be processed to another credit card.

Cheque, Debit, EFT payments (students with a Canadian bank account) – refunds will be processed via Interac e-transfer to the student’s personal email address in Mosaic. Students will receive an email directing them to log into their online banking to make a deposit. The student’s email address does not need to be the same one associated with the student’s bank account in order to accept payment. Refunds through Interac e-transfer will be processed approximately 1-3 weeks from the course drop date. Processing times may take longer during holiday office closures and peak periods. Students are advised to check their junk/spam email.

  • Refunds via EFT or cheques will only be processed in extenuating circumstances. Processing and delivery will take approximately 4-6 weeks.
  • Drop/refund policies are based on the course start date, not the date of enrolment. Enrolling after a course begins does not warrant any exceptions to these policies.
  • For purposes of refunds, the day refers to the calendar day, beginning at 12:00 a.m. EST.
  • The one-time academic activation fee of $39 is non-refundable (unless the course is cancelled by MCE).
  • This page applies only to financial refund