ESS 801
Customer Service Excellence: Delivering Reliability and Responsiveness

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Why does providing good customer service matter? In this fast-paced half-day workshop, participants will understand the impact that they can have on its organization's reputation. Participants will be introduced to concepts raised in Raving Fans, a top-selling book about customer service. Find out why it is important to have raving fans and not just ‘satisfied' customers. During the interactive session, you will enhance your skills to deliver fantastic service to both internal and external customers regardless of whether the interaction takes place through email, by phone or face-to-face.

No Classes Currently Open for Registration

Please check back when registration opens for the next term. Spring term registration opens mid-March and Fall/Winter term registration opens mid-July. Please refer to the Schedule tab for your program to review the planned academic year schedule.

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Continuing Education

ESS 801
Customer Service Excellence: Delivering Reliability and Responsiveness

No Classes Currently Open for Registration

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ESS 801Customer Service Excellence: Delivering Reliability and Responsiveness

No Classes Currently Open for Registration

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ESS 801
Customer Service Excellence: Delivering Reliability and Responsiveness