Problems, obstacles, challenges, opportunities – regardless of the term, unforeseen issues regularly happen in everyone's day-to-day work. With more complexity, the solutions are often hard to find. These “problems” may originate from a customer request or complaint, a scheduling conflict, a product imperfection, a process flaw, an inefficient system, or a simple error. Counter-intuitively, creative problem-solving requires structure: the right environment for generating great insights, the right skills in the room, a system for working through the problem situation from end-to-end and a variety of tools and techniques to use as the journey unfolds. How to avoid group think and identify “provisional truth” to keep from jumping to the wrong conclusions are also essential for finding good solutions. The purpose of this course is to equip you with an assortment of practical and creative strategies for problem-solving.
