This course will introduce students to an essential toolkit of professional interpersonal communication skills and strategies to succeed in the Canadian workplace. Students will learn the unspoken rules of the Canadian workplace, practice what to say, what not to say and will participate in various case scenarios to identify effective context-specific communication strategies. Topics include resolving conflict, networking, professionalism and etiquette (phone interactions, meetings), non-verbal communication, cultural/intercultural considerations, active listening and reading, giving and receiving feedback, expressing disagreement, and participating in informal workplace discussions.
