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Continuing Education

ESS 800
Mastering Self-Awareness and Behaviour in Difficult Situations

Course Outlines
Throughout our workday we interact with a variety of people. Whether they are customers or managers, employees or peers, some people can be difficult. How we handle these people and the difficulty they cause will determine either a positive or negative outcome for us—and for them. During this workshop participants will be equipped with a variety of techniques to manage the emotional upheaval triggered by difficult behaviours. Tools and strategies are also offered to enable the participants to deal with difficult people face-to-face. Since many of us avoid speaking up because we don't know what to say, an opportunity will be given to prepare the actual words with which to address a variety of difficult behaviours.

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