The McMaster Continuing Education office will be closed for the holiday break on Wednesday, December 25, 2024. We will respond to inquiries when the office re-opens on Monday, January 6, 2025.
Whether correcting poor performance, requesting a change in behaviour, or even praising achievements, our approach can largely determine whether we achieve the desired result: positive change, a strengthened relationship, and the person wanting to meet or exceed expectations. This highly interactive course is packed with practical tools and techniques for both giving and receiving feedback of a negative and positive nature. We will address and alleviate the fears and apprehension that often prevents us from offering and requesting this form of communication.
Tuesday & Wednesday, April 22 - April 23: 9:00 a.m. - 12:00 p.m. (Virtual)
Location:
ONLINE
Instructor:
Laura Cole
Notes:
This is an online course with two 3-Hour sessions.
Instructors
Laura Cole
People Card Modal Dialog
Laura Cole is a corporate facilitator with a special interest in leadership and soft skills development. Her experience covers a wide variety of industries including franchises, small businesses, medical and academic institutions and not-for-profits. With over 15 years experience, Laura is fluent in multiple facilitation techniques to help create an engaging and supportive learning environment.
Laura is the founder of Your Latitude, a corporate training and coaching firm, and a professor with the Business Faculty at Mohawk College. Laura has an Honours Degree in Communications and a Diploma in Mediation from McMaster University, and has an MBA.
