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Continuing Education

ESS 899
Navigating Workplace Conflict: Building Stronger Teams through Resolution

Course Outlines
Conflict is an inevitable part of any workplace, and effective conflict resolution is crucial for maintaining a harmonious and productive environment. The ""Navigating Workplace Conflict: Building Stronger Teams through Resolution"" course is designed to equip professionals with the essential skills and strategies needed to understand and navigate workplace conflicts with confidence and finesse. Through a dynamic and experiential learning approach, this course empowers participants to understand the root causes of conflicts, understand their spectrum of control, and explore a diverse toolkit of conflict resolution strategies and best practices. Participants will delve into the dynamics of workplace conflicts, examining their causes and consequences. They will develop self-awareness and emotional intelligence to manage personal reactions and responses during conflicts, fostering a psychologically safe and positive working environment. Through interactive activities, and case studies, participants will explore and experiment with a range of conflict resolution strategies, gaining practical experience in applying these techniques to real-life scenarios. They will also delve into effective communication styles and active listening skills to promote understanding, empathy, and mutual respect among conflicting parties. By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill. Armed with an understanding of conflict dynamics and a diverse toolkit of strategies, they will be able to foster collaboration, find win-win solutions, and create a culture of constructive conflict resolution within their teams and organizations. Whether dealing with interdepartmental conflicts, team disputes, or conflicts between employees and supervisors, participants will gain the knowledge and confidence to transform conflicts into opportunities for growth and positive change. Participants in “Navigating Workplace Conflict: Building Stronger Teams through Resolution” will be taking proactive steps forward to become agents of positive change, leading the way to a more harmonious and productive work environments.

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