The most important communication skill by far, is also the most underrated. That is, the art of active listening. It is far more important to actively listen than it is to talk. In this half-day course you will recognize the importance of active listening and the high cost of not listening. You will learn effective listening strategies and the importance of Listener-Centred Communication -- putting yourself in the speaker's shoes and understanding things from the other person's perspective. You will learn how to shape your message to the needs and styles of the talker to dramatically increase communication effectiveness. After all, 'it doesn't matter what I say, what matters is what you hear'. We must never undervalue the importance of really listening.
Tuesday, October 31: 9:00 a.m. - 12:00 p.m. (Virtual)
Location:
ONLINE
Instructor:
Lori Stephenson
Notes:
This is an online course with one 3-Hour session.
Instructors
Lori Stephenson
Lori Stephenson is the principal consultant of Pivotal Learning, a coaching and facilitation company that helps individuals at all levels become more professionally and personally effective. She specializes in the areas of leadership and team development, coaching, emotional intelligence and facilitation. Lori’s experience spans human resources, operations and communications for Accenture and CIBC. Her clients include groups in both the private and public sectors. She holds a BA from the University of Western Ontario, Certification in Adult Education, Public Relations and numerous assessment tools. She has been an instructor with McMaster since 2012.
