The most important communication skill by far, is also the most underrated. That is, the art of active listening. It is far more important to actively listen than it is to talk. In this half-day course you will recognize the importance of active listening and the high cost of not listening. You will learn effective listening strategies and the importance of Listener-Centred Communication -- putting yourself in the speaker's shoes and understanding things from the other person's perspective. You will learn how to shape your message to the needs and styles of the talker to dramatically increase communication effectiveness. After all, 'it doesn't matter what I say, what matters is what you hear'. We must never undervalue the importance of really listening.
Lesley Calvin is a leadership coach, trainer, certified eSpeaker, and is highly revered as an emotional intelligence specialist with a warm, impactful approach to her coaching, training and speaking engagements. As a former higher education administrator and leader of people and departments, Lesley has dedicated her passion-driven career to the personal, professional and leadership development of individuals and organizations.
Lesley has a master’s degree in organizational leadership (MAOL), designation as a Certified Professional Coach (CPC), a PCC professional designation by the International Coaching Federation (ICF), and certification as a Mastermind Facilitator.
Additionally, Lesley is one of few Leadership Development Master Practitioners with the expertise to administer, assess and train the Energy Leadership Index (ELI) and the Emotional Intelligence Assessment (EQi-2.0) both recognized by Forbes in their top 3 assessments for professionals and leaders. With this unique and specialized combination, Lesley works with individuals and teams to identify strengths and development areas, to elevate results, fuel positivity and foster engagement.
Working with individuals and organizations to build emotionally intelligent high performing leaders and organizations is her mission. Fostering awareness of self and others, increasing empathy, adaptability and a positive mindset in times of change and stress is her deliverable.
