Jennifer is a value-centred leader, relationship builder and highly skilled facilitator with an incredible breadth of knowledge and experience in developing leaders, project groups, specialist teams and emerging talent.   Her extensive career in a leading Fortune 500 company has provided the first-hand experience in a multitude of functional areas and at all leadership levels. As a respected culture bearer for the organization, she held many leadership roles, including Store Manager, Director of Learning & Development and as Vice President, Human Resources for many years. In these roles, she was responsible for cultivating and delivering innovative programs to build succession, employee satisfaction, expansion and business growth. This work with her team, gained recognition as one of Canada’s Best Employers, year after year.

Jennifer is honoured to partner with the McMaster community and the Continuing Education team. She is a proud graduate of McMaster University and holds a Post-Graduate Certificate in Corporate Communications. Today, Jennifer is the owner of J. Hagen & Associates Inc. and founder of TeamTRUST®.  She is a Certified Professional Master Business Coach, Executive Leadership, and Group Development expert specializing in the Integrated Model of Group Development and GDQ and the Hogan Assessment process.  Jennifer’s passion is to support authentic leadership growth by harnessing the best of education, business strategy, and people – together.