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Continuing Education

ESS 903
Managing in a Unionized Environment

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Course Outlines
Managing in a unionized environment can be a complex and overwhelming experience for many organizational leaders. Regular changes to labour laws, human rights codes, governance frameworks, policies, and collective agreements can increase workplace anxiety and impact the effectiveness of daily operations for managers and unionized employees. This informative and practical course is designed for supervisors and front line leaders across diverse industries who are responsible for leading and managing teams within unionized settings. In this course, participants will acquire an understanding of the legal framework within which unions operate including labour relations and collective agreements. Through a combination of lecture, discussions, group activities, and case studies, the following will be explored: the history and origin of unions in Canada, progressive discipline, performance management, grievances, and arbitration procedures. By understanding the foundation of labour relations, supervisors and front line leaders will be enabled to apply consistent approaches to managing in a unionized environment. Such expertise will ultimately lead to an increase in employee engagement.

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